Shipping & Returns
Our coffees embark on a long journey to reach your cup, originating from distant lands yet grown by people with dreams and aspirations like yours. At Monsoon Roastery, we pride ourselves on sourcing our beans directly from small farms and estates. This practice guarantees the superior quality of your coffee and ensures that the farmers are compensated with wages that significantly exceed fair trade standards. This direct sourcing approach allows us to build solid and meaningful relationships with the growers, ensuring that every cup you enjoy supports a fair and sustainable livelihood for coffee farmers around the globe.
Shipping Nationwide via USPS
For Local Deliveries, we hand deliver our coffee right to your door!
Local Delivery Zone —$5 Flat Rate Shipping for Customers in:
Springfield, Indian Orchard, East Longmeadow, & Longmeadow
USPS Shipping — Charged by weight for Continental U.S.
Order Ahead and pick up in-store. After-hours pickup available:
Tuesday-Friday 7:30 am-7:00 pm,
Saturdays (9:00-2:00).
Pickup Instructions:
Step in through the double doors
LOOK FOR LOCKERS ON THE LEFT-hand side in the entrance hallway.
Look for the cube with the last name of the order on it
enter the LAST 3 digits of your order number for the correct combination
Easy Returns & Exchanges
Received the Wrong Order or Dissatisfied with Your Purchase?
We're here to help! If you've encountered any issues with your order or the product didn't meet your expectations, please don't hesitate to contact us. We are committed to ensuring your satisfaction and can easily accommodate returns and exchanges. For all returns or exchange inquiries, please use the following return mailing address:
Monsoon Roastery
270 Albany Street, Springfield, MA 01105